E-Hospitality.com Home Page

White Paper: Mobilize Your Workforce For Superior Guest Service

Wed, 06 Aug 2008 16:51:00 GMT

In today's hospitality Industry, delivery of efficient, personalized and secure guest service is critical to guest retention. As technology continues to move into the forefront of customer service, guests are increasingly expecting personalized service from their preferred resort, casino, or restaurant. Guests want to feel that you know a certain level of personal information about them and that knowledge is tailored to meet their needs. By DT Research

Achieving Sourcing Excellence

Fri, 24 Aug 2007 18:05:00 GMT

Learn how you can respond to challenging market conditions and add value to your organization by attaining sourcing excellence. Explore the stages of development, and see how you can create a three-year plan to achieve sourcing excellence.

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Mon, 02 Aug 2010 22:19:00 GMT

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Case Study: Friendly's Express Improves Order Accuracy With Epson's TM-T88 ReStick Label Solution

Tue, 05 Jul 2011 17:33:00 GMT

To help insure that the Friendly's Express concept would be successful, Friendly's needed to deploy new technologies that would make food ordering, preparation and the labeling process accurate, quick and easy. By Epson America

Product Sheet: PartnerTech Harmony Kitchen Display Solution

Fri, 31 Jul 2009 13:33:00 GMT

Harmony is an innovative Kitchen Display Solution, which includes the KDS-1000 controller, the BB-20 Bump Bar, and Harmony Software Application providing a single solution for demanding kitchen environments.

Brochure: PartnerTech Harmony Kitchen Display Solution

Fri, 31 Jul 2009 13:33:00 GMT

White Paper: The Case For Performance-Driven™ Workforce Management — Recognizing The Workforce As A Strategic Asset

Wed, 14 Jul 2010 03:48:00 GMT

During periods of economic expansion and recession alike, organizations must struggle to thrive in an intensely competitive environment. The recent global economic meltdown reminded business leaders across industries and geographies that the ability to make agile adjustments to changing market conditions is paramount to succeeding in such a situation. By Dayforce

Guest Column: What Hoteliers Need Now, Like Really, Really Need Now

Mon, 04 May 2009 04:17:00 GMT

Most likely bookings, customers, cashflow are the top-billing items on hoteliers' what I need right now wish-list. But moving these items from wish to reality will take substantially more effort than crossing fingers, reactive strategies or hoping for the best. What hoteliers need right now is a finely tuned orchestration of effective strategies that work in tandem across all aspects of a hotel's operation - sales, marketing and revenue management, right through to the front desk. Oh, and don't forget about online - greatly overlooked and undervalued! Having been on the hotel industry front lines for the past 25+ years, we have compiled a short wish list of what hoteliers need right now. By Jean Francois Mourier, RevPar Guru

2010 All-In-One POS Trends

Thu, 08 Apr 2010 15:09:00 GMT

Business Solutions magazine interviewed Brian Daughtry, VP Sales and Marketing at UP Solution, to talk about the latest trends in the POS industry influencing all-in-one POS sales.

Erik's DeliCaf� Increases Sales And Improves Efficiency With Restaurant Technology

Wed, 07 Apr 2010 17:30:00 GMT

Since 1973, Erik's DeliCaf� has been serving gourmet sandwiches, soups and salads, and is one of the largest owners of potbelly stoves in the United States, which were once used to heat the restaurants. With 27 locations in California's Bay Area, Erik's DeliCaf� is also one of the largest users of alfalfa sprouts in the country, emphasizing its goal of providing healthy meals with fresh and high-quality ingredients. In 2009, Erik's built a new corporate store with its first point-of-sale technology, including the Aloha Enterprise solution and Radiant hardware. By Radiant Systems, Inc.

Guest Column: Revenue Management: The Hotel Stimulus Package

Tue, 07 Apr 2009 05:02:00 GMT

Hotels are being pummeled by the economy, and the hospitality industry is suffering in every corner of the globe - what else is new? In the current climate, most hotel experts are expecting RevPar (revenue per available room) to drop by as much as 11%, perhaps even more. And with occupancy rates already at all-time lows, this isn't good news for the hotel business. In such a climate, many hoteliers will compete on rate, but this only creates a downward spiral of price competitiveness, and more pain for the long-term growth and sustainability of hotels' revenues once the economy bounces back. By Jean Francois Mourier, CEO and Founder of RevPar Guru

Tech Trends: New Options On POS Menu For Hospitality Customers

Tue, 19 Apr 2011 05:38:00 GMT

With the economic forecast improving and consumer spending on the rise, there are opportunities for VARs in the hospitality space as restaurants and hotels look to upgrade capital equipment. By Brian Albright, Business Solutions magazine.

Article: The Customer Is Always Right (Unless They Are Wrong)

Wed, 10 Mar 2010 04:02:00 GMT

If you are working in the service industry, I know that you've heard the age-old rule that "the customer is always right". I'm here today to reject that notion! By Carl Schneider, Founder of GuestRights

Case Study: If You Build It Wireless, They Will Come (Bet On It)

Mon, 09 Mar 2009 04:13:00 GMT

The Mandalay Resort Group had an idea. A grand idea. Build a convention center with the same luxury and spaciousness of the company's renowned Four Diamond Mandalay Bay Resort and Casino. Make it the largest convention facility directly on the world-famous Las Vegas Strip. Make it elegant and beautiful, functional and flexible. And make it wireless. By Intermec Technologies Corporation

Case Study: Verizon Wireless - Struggles With Cash Handling Efficiency

Tue, 04 Mar 2008 15:01:00 GMT

Case Study: Verizon Wireless - Struggles With Cash Handling Efficiency

Guest Colum: Turning Lookers Into Bookers

Tue, 24 Mar 2009 04:08:00 GMT

Customer Relationship Systems (CRM) allows an online travel manager or hotelier to create a database of prospective, current and past customers. CRM systems typically offer tracking capabilities and tools like email marketing. Not tracking leads and customer inquiries in a dedicated system (i.e. handling them through an email inbox), is bound to lead to missed sales opportunities. Furthermore, requests may fall through the cracks, potentially earning a property a damaging reputation for poor customer service. By Rob K�ll, President of Bookt

Article: Q&A: Discover New All-In-One Sales Opportunities

Tue, 05 Feb 2008 12:00:00 GMT

Article: Q&A: Discover New All-In-One Sales Opportunities

SpenDifference, Entegra Announce Strategic Partnership

Fri, 03 Feb 2012 19:12:00 GMT

SpenDifference, the rapidly growing supply chain management company that works with chain restaurants to save money, is joining forces with entegra Procurement Services to offer clients greater cost savings on a broader array of contracted products.

5 Keys To A Successful Shopping Experience for Your Customers

Mon, 11 Feb 2008 21:59:00 GMT

5 Keys To A Successful Shopping Experience for Your Customers

Best Western Selects Cables To Go As An Endorsed Supplier Of Connectivity Panels

Tue, 20 Dec 2011 12:06:00 GMT

Cables To Go today announced it has been selected by Best Western International, the world's largest hotel chain, as an endorsed supplier of connectivity panels that allow hotel guests to easily connect their personal devices and equipment to the in-room television for multimedia sharing and in-room entertainment

Bridgelux Poised For Rapid Growth And Increased Leadership In Led Lighting Market

Wed, 21 Dec 2011 04:50:00 GMT

Bridgelux, a leading developer and manufacturer of LED lighting technologies and solutions, reported recently that market conditions and its recent achievements ideally position it for additional growth and leadership in 2012.

ACHAT Hotels Switches To Sabre Hospitality Solutions For Its Comprehensive Distribution Solutions

Wed, 14 Dec 2011 13:15:00 GMT

Sabre Hospitality Solutions, the industry's leading global hospitality technology company, announced recently that ACHAT Hotels, a German hotel group has switched its 27 properties across Germany, Hungary and Austria to Sabre Hospitality Solutions' distribution technology and marketing services

Hilton Garden Inn Washington DC/Greenbelt Chooses Target Net

Wed, 14 Dec 2011 07:19:00 GMT

The Knowland Group, a leading provider of business development solutions for the hospitality industry, has signed the Hilton Garden Inn Washington DC/Greenbelt for Target Net

The Custom Hotel Implements Flyte Systems' Airline Arrival And Departure Displays

Wed, 14 Dec 2011 05:51:00 GMT

Flyte Systems announced the Custom Hotel in Los Angeles installed the FlyteBoard real-time airline arrival and departure display to aid airport bound travelers

EasyRMS Primary Client First Hotels To Be The Pioneer User For Ez-LITE

Tue, 13 Dec 2011 06:59:00 GMT

Easy (Ez) Revenue Management Solutions Ltd (EasyRMS), providers of ground breaking SaaS Revenue & Yield Management solutions to the global hotel industry, is proud to announce that their longest-term client, First Hotels will be the pilot to the latest innovation, Ez-LITE

MICROS eCommerce Services|TIG Global Announces Newest Partnership With Washington, DC's The Jefferson Hotel And Plume Restaurant

Tue, 13 Dec 2011 06:51:00 GMT

MICROS eCommerce Services|TIG Global, a subsidiary of MICROS Systems, Inc. (NASDAQ: MCRS) and leading interactive marketing company for the hospitality and travel industries, is pleased to announce that it has been selected by The Jefferson Hotel and Plume Restaurant, a landmark Washington, DC luxury hotel and fine dining restaurant, to build its two new websites, as well as offer strategic internet marketing services

Verizon Wireless And MTech Bring Enterprise Level Messaging To The Hospitality Business

Tue, 13 Dec 2011 06:00:00 GMT

MTech, a leading developer of software as a service (SaaS) products aimed at improving service and efficiency for the hospitality industry, today announced their HotSOS product can now use any Verizon Wireless phone to rapidly and reliably dispatch service orders

Catskill Region Hotels And Lodges Go Green, Completing A Rigorous Eco-Business Certification Program

Mon, 12 Dec 2011 06:06:00 GMT

Eighteen lodging establishments that have recently received the Green Concierge� Bronze certification will be honored at a reception on Tuesday, December 13, 2011 at the Longhouse Lodge at Belleayre Mountain

Article: Rev Up Your RevPAR In 4 Different Ways

Tue, 03 Nov 2009 08:21:00 GMT

There are few things more important to hoteliers right now than finding ways to increase bookings. This is evident everywhere, from large chains advertising across-the-board rate discounts to boutique properties launching aggressive advertising campaigns designed to put heads in beds. Hotels' occupancy and RevPAR, always key metrics for the industry, are in desperate need of revitalization. By Jean Francois Mourier, CEO/Founder of REVPAR GURU

NatWest Helps Blue Training UK Acquire Bower Hotel

Tue, 10 Jan 2012 04:19:00 GMT

A training provider has launched a new on-site catering and hospitality training academy after completing the purchase of a well known Greater Manchester hotel

AH&LA 2012 Events Offer Top Tier Programming For Hotel Owners, Operators

Thu, 05 Jan 2012 05:23:00 GMT

The American Hotel & Lodging Association (AH&LA) is hosting a variety of industry events in 2012, providing a forum for members to network with the industry's top executives, learn best practices, and stay on the pulse of the industry

Boston Park Plaza Selects And Installs TTI Technologies Business Center Solutions

Wed, 04 Jan 2012 11:58:00 GMT

TTI Technologies, the hospitality industry's leading provider of Driver's License/Passport Scanners, Business Centers, Concierge Services and other hotel solutions was selected by Boston Park Plaza to design and install their new business center

National Registry Of Food Safety Professionals Becomes First Food Safety Manager Certification Program To Earn ANSI Accreditation Based On ISO Standard

Tue, 03 Jan 2012 08:22:00 GMT

The National Registry of Food Safety Professionals (NRFSP) has become the first and only food safety manager certification program to be accredited by the American National Standards Institute (ANSI) based on the ANSI/ISO/IEC 17024 standard for conformity - general requirement for bodies operating certification of persons

The Hotel Modern New Orleans Selects Agilysys Solution Suite

Thu, 12 Jan 2012 06:39:00 GMT

Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative information technology and hospitality software solutions, today announced that The Hotel Modern New Orleans has selected the Agilysys Guest 360™ property management system (PMS) and the Agilysys InfoGenesis™ POS solution to streamline operations and deliver personalized guest service

HEI Managers-In-Training Promoted To Hotel Executive Committees As Program Continues To Create Opportunities For Future Leaders

Thu, 12 Jan 2012 06:30:00 GMT

HEI Hotels & Resorts, a socially responsible investor and employer in the hospitality industry, today announced the appointment of five participants in the company's national Manager-In-Training (MIT) Program to the executive committees of their respective hotels

KABA Delivers On Hyatt's Commitment To Guest Safety And Convenience

Wed, 11 Jan 2012 08:14:00 GMT

KABA Lodging announced it has implemented the integration of guest keycards with property elevator banks in the newly revitalized Hyatt Regency New Orleans The 1,193-room convention hotel uses RFID keycards to steer guests smoothly through the property.

JLF/Lone Meadow Joins The Hospitality Sustainable Purchasing Consortium (HSPC)

Wed, 11 Jan 2012 05:37:00 GMT

The Hospitality Sustainable Purchasing Consortium announced that that JLF/lone meadow (aka JL Furnishings), a leader in sustainable hospitality furniture design and manufacturing, has joined the Consortium as a Contributing Member

Cintas Launches Comprehensive Hospitality Mat System

Tue, 10 Jan 2012 15:43:00 GMT

Cintas Corporation recently introduced its comprehensive hospitality mat system to ensure hotel floors are safe, protected and visibly clean

New Maryland Live! Casino To Utilize MICROS Simphony Enterprise Solution

Tue, 10 Jan 2012 06:21:00 GMT

MICROS Systems, Inc. (NASDAQ: MCRS), a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce the new Maryland Live! Casino, by The Cordish Company, has chosen to build its operational technology infrastructure for food and beverage utilizing the MICROS Simphony™ Enterprise Solution on MICROS Workstation 5a and Mobile MICROS hardware