| Guest Column: What Hoteliers Need Now, Like Really, Really Need Now |
Most likely bookings, customers, cashflow are the top-billing items on hoteliers’ what I need right now wish-list. But moving these
items from wish to reality will take substantially more effort than crossing fingers, reactive
strategies or hoping for the best. What hoteliers need right now is a finely tuned orchestration
of effective strategies that work in tandem across all aspects of a hotel’s operation – sales,
marketing and revenue management, right through to the front desk. Oh, and don’t forget
about online – greatly overlooked and undervalued! Having been on the hotel industry front
lines for the past 25+ years, we have compiled a short wish list of what hoteliers need right
now. By Jean Francois Mourier, RevPar Guru |
05/04/2009 |
88.7 KB |
| Guest Column: Revenue Management: The Hotel Stimulus Package |
Hotels are being pummeled by the economy, and the hospitality industry is suffering in every corner of
the globe - what else is new? In the current climate, most hotel experts are expecting RevPar (revenue
per available room) to drop by as much as 11%, perhaps even more. And with occupancy rates already
at all-time lows, this isn’t good news for the hotel business. In such a climate, many hoteliers will
compete on rate, but this only creates a downward spiral of price competitiveness, and more pain for
the long-term growth and sustainability of hotels’ revenues once the economy bounces back. By Jean Francois Mourier, CEO and Founder of RevPar Guru |
04/07/2009 |
138.6 KB |
| Guest Colum: Turning Lookers Into Bookers |
Customer Relationship Systems (CRM) allows an online travel manager or hotelier to create a database
of prospective, current and past customers. CRM systems typically offer tracking capabilities and tools
like email marketing. Not tracking leads and customer inquiries in a dedicated system (i.e. handling them
through an email inbox), is bound to lead to missed sales opportunities. Furthermore, requests may fall
through the cracks, potentially earning a property a damaging reputation for poor customer service. By Rob Käll, President of Bookt |
03/24/2009 |
111.5 KB |
| Case Study: If You Build It Wireless, They Will Come (Bet On It) |
The Mandalay Resort Group had an idea.
A grand idea. Build a convention center
with the same luxury and spaciousness of
the company’s renowned Four Diamond
Mandalay Bay Resort and Casino. Make
it the largest convention facility directly
on the world-famous Las Vegas Strip.
Make it elegant and beautiful, functional
and flexible. And make it wireless. By Intermec Technologies Corporation |
03/09/2009 |
112.4 KB |
| White Paper: Mobilize Your Workforce For Superior Guest Service |
In today’s hospitality Industry, delivery of efficient, personalized and secure guest service is critical to guest retention. As technology continues to move into the forefront of customer service, guests are increasingly expecting personalized service from their preferred resort, casino, or restaurant. Guests want to feel that you know a certain level of personal information about them and that knowledge is tailored to meet their needs. By DT Research |
08/06/2008 |
127.5 KB |
| Case Study: Verizon Wireless — Struggles With Cash Handling Efficiency |
Case Study: Verizon Wireless — Struggles With Cash Handling Efficiency |
03/04/2008 |
146.4 KB |
| 5 Keys To A Successful Shopping Experience for Your Customers |
5 Keys To A Successful Shopping Experience for Your Customers |
02/11/2008 |
28.3 KB |
| Article: Q&A: Discover New All-In-One Sales Opportunities |
Article: Q&A: Discover New All-In-One Sales Opportunities |
02/05/2008 |
329.3 KB |
| Achieving Sourcing Excellence |
Learn how you can respond to challenging market conditions
and
add value to your organization by attaining sourcing excellence. Explore
the stages of development, and see how you can create a three-year plan
to achieve sourcing excellence. |
08/24/2007 |
1.11 MB |
| Building a Business case for Next Generation Enterprise Financial Systems |
SAP white paper |
08/24/2007 |
676.6 KB |
| Enterprise Service-Oriented Architecture from a Business Perspective |
Executive Summary for SAP |
08/24/2007 |
164.7 KB |
| Loss Prevention: LP Innovations Serves Effective, Efficient Audit Process |
Case Study: Hard Rock Cafe |
08/21/2007 |
312.2 KB |
| Forces Impacting Loss Prevention And Asset Protection Executive Q&A With Steven May, LP Innovations |
Article: Loss Prevention & Asset Protection |
08/15/2007 |
94.9 KB |
| When Content Matters: Building The Business Case For Enterprise Content Management |
This 15-minute guide describes the business benefits of using an enterprise content management system and how a variety of organizations are already using such a system today. It will explain how enterprise content management systems organize content and make it available to users. It will also discuss how organizations can gain user acceptance and build enthusiasm for sucah a system. Submitted by EMC Documentum |
06/29/2007 |
2.51 MB |
| MGM/Mirage Doesn't Need Luck To Hire 10,000 Employees |
Case Study: MGM/Mirage |
03/21/2007 |
49.0 KB |
| Kiosk Solutions: Netkey Kiosk Solutions Provide Decreased Operational Costs |
Case Study: General Merchandise Retailer |
03/19/2007 |
78.7 KB |
| Case Study: Houston Astros’ Minute Maid Park Scores With Fans |
ARAMARK came to SDC looking for a solution
to help leverage the current Wi-Fi network for
processing credit cards at their concession
stands; though they did not have an integrated
point-of-sale system in place, just stand-alone
electronic cash registers |
03/07/2007 |
161.9 KB |
| Case Study: Regent Seven Seas Cruises And Southern DataComm Now Offer Wireless, High-Speed Credit Card Transactions On-Board |
Southern DataComm (SDC) and Micros/Fidelio Cruise Systems have collaborated to make onboard automated credit card authorizations a reality |
03/07/2007 |
263.3 KB |
| Netkey Software Platform - Designer |
Product Sheet: Platform Designer |
02/28/2007 |
192.3 KB |
| Netkey Software Platform - Manager |
Product Sheet: Platform Manager |
02/28/2007 |
211.5 KB |
| LP Innovations Exception-Based Reporting |
Product Sheet: Exception-Based Reporting |
01/31/2007 |
355.0 KB |
| Self-Service Kiosk Solutions: Application Development And Management Platform For Self-Service |
Executive Summary: Self-Service Kiosk Solutions |
12/04/2006 |
123.1 KB |
| Star Micronics America Celebrates 30 Years Of Innovation |
Company History: Star Micronics |
10/17/2006 |
51.2 KB |
| The Case For Integrated Processes |
Whitepaper: The Case For Integrated Processes |
08/14/2006 |
1.30 MB |
| The State Of The Art In Finance |
Executive Summary: The State Of The Art In Finance |
08/14/2006 |
1.80 MB |
